Payment The course fee must be paid in full in advance on receipt of invoice. LearnProject reserves the right to re-allocate the course place to another delegate if fees are not paid on time. Failure to receive the course fees in adherence with these terms means that LearnProject reserves the right to request payment on the day of the course.

Late Payment In the event of late payment, LearnProject reserves the right to charge interest on all outstanding amounts at the rate of 2% per calendar month or part thereof from the last date that payment was due to the date that payment is made.

Prices The prices quoted on our website and or in our brochures are exclusive of VAT and they are correct at the date of publication. LearnProject reserves the right to adjust these prices.

Transferring courses If a delegate wishes to transfer a booking to a later course there will be an administrative charge of 25% of the course fee if it is within 10-20 working days of the original courses date. If a delegate wishes to transfer a booking to a later course and the original course date is within 9 working days there will be a charge 40% of the course fee. If that transfer is then cancelled and/or the delegate fails to attend, the full course fee remains payable. If a second transfer is requested this will be treated as a cancellation and the cancellation fee will liable in addition to the new course fee.

Cancelling courses All cancellations to bookings must be made 20 working days prior to the start of the course. If a booking is cancelled within the 1-15 working days or if the delegate fails to attend the course, the full course fee must be paid immediately. If the course is cancelled between 16-20 working days a cancellation fee of 50% will be payable.

Free course/refund guarantee All claims relating to our free course guarantee must be received in writing to sales@learnproject.co.uk within 15 working days of the course date. If the claim is requesting a replacement course then the replacement course must occur within 90 days of the original course date.

Changing delegate details There will be no charge if a substitute person wishes to replace the original delegate. Please inform our office in advance of the course date of any change to the original booking.

Cancellation of courses by LearnProject and changes to course content LearnProject’s courses are constantly updated and improved and LearnProject reserves the right to alter any of the courses’ content without prior notice. LearnProject reserves the right to cancel a course at any time without liability. In these circumstances, delegates will be offered an alternative date, credit note or a full refund.

Course notes & training The notes and training for LearnProject courses cannot be relied upon for legal interpretation. Neither LearnProject nor its employees, trainers or consultants can accept responsibility for delegates’ actions, or those of other people regarding the course notes or interpreting the training in litigation, or responsibility for any loss incurred as a result of relying on the training or the training notes. If in doubt, consult a lawyer.

Discounts & special offers Any discounts offered on LearnProject courses are exclusive. They cannot be combined. Except for company wide or pre-agreed discounts, the higher discount will always be applied. In the case of special offers these must be requested at time of booking, and will not automatically be applied.